Privacy Policy for vitranelos.com
Our commitment to transparency, client privacy, and regulatory compliance
About this privacy policy
This privacy policy outlines how vitranelos.com collects, handles, and protects your personal information when you use our site or contact our team. We take responsible care to ensure privacy rights remain central to every client relationship.
By using our services, you agree to the collection and handling of your data as described here. We comply with Australian laws and remain transparent about how information is collected, stored, or shared for consultation purposes.
Data collection methods explained
We collect information you provide directly and any data generated automatically through site use. All data handling aligns with our strict privacy requirements and Australian regulations.
Directly provided information
- • Contact details you submit when reaching out to our consultants
- • Details included in messages or forms you complete on our site
- • Your communication preferences and stated consultation needs
- • Documents or files you voluntarily share with our team
- • Feedback or reviews you provide about our services
Automatically collected data
- • Browsing activity and usage patterns on vitranelos.com
- • Device and browser information, including technical details
- • Location information based on your device settings
- • Cookies that help us understand and improve your experience
- • Session data, such as visit duration and time zones
How we use your information
Information is used only for service provision, client support, security, and compliance with regulations. We do not sell your data. Our purpose is to ensure high-quality consultation experiences.
- • To address your consultation inquiries and service requests
- • To improve consultation quality and personalise communications
- • To maintain secure systems and prevent fraud
- • To comply with applicable Australian laws and regulations
- • To respond to your feedback and review submissions
- • For technical site management and analytics purposes
- • For internal research to improve our consultation process
Our privacy promise: Your personal data is safeguarded by technical and organisational measures in line with Australian privacy law. We are committed to confidentiality and only use your data as detailed in this policy.
Data sharing and partners
Your information may be shared with trusted service providers for site functionality, or where required by law, always under strict data protection agreements.
Third-party service providers
Our site partners provide hosting, IT security, and communication tools—each engaged under stringent confidentiality and privacy obligations.
Legal requirements
We may disclose data to courts or regulators if legally required, following due process and notice where feasible.
Anonymous usage data
We use aggregated data to analyse and improve user experiences without identifying individuals.
Your privacy rights
You may access, correct, request deletion, or limit the use of your personal information as allowed by law. Contact us for privacy-related questions or requests at any time.
- • You may request access to personal information we hold about you.
- • You can ask us to correct incomplete or outdated data records.
- • Request erasure of your personal information, where applicable.
- • Request export of your personal information, where possible.
- • Object to processing your data under certain circumstances.
- • Ask us to restrict processing activities in specific cases.
For all rights requests or privacy concerns, please contact us using the details on this page so we can assist you promptly and appropriately.
How your data is protected
We employ advanced technical and organisational safeguards to secure your personal information, detect threats, and prevent unauthorised access.
Technical security protocols
- • Use of encrypted connections for all data transmissions
- • Firewalls and threat detection systems on our networks
- • Regular vulnerability assessments and updates
- • Secured, protected databases for data storage
Organisational security practices
- • Staff access controls with strict permission levels
- • Regular staff training on privacy and compliance
- • Internal policy reviews and audit processes
- • Prompt response protocol for any data issues
Data retention and deletion
We only retain your personal data as needed for consultations, compliance, or legal requirements. Deletion is handled securely and promptly when no longer necessary.
- • Registration and contact details are kept during active engagement.
- • Consultation notes and related files stored during case work.
- • Messages and communications retained for support purposes.
- • Payment and transaction records stored securely.
- • Marketing consent and communication preferences managed securely.
If you request deletion, we will erase your data unless regulatory obligations require retention.
International data transfers
If information is transferred outside Australia, we ensure equivalent data protection safeguards with partners and vendors.
- • Contracts require international partners to meet privacy standards
- • Encryption for data in transit and storage overseas
- • Regular risk assessments on international data handling
- • Clear data transfer documentation and audit records
Cookies and similar technologies
Cookies are used to improve your browsing experience, analyse site activity, and support secure connections. You have options to manage or reject cookies as detailed in our policy.
Types of cookies used
- • Core cookies required for site access and security functions.
- • Collected to better understand site usage and troubleshoot issues.
- • Used to remember your settings and improve comfort.
- • Enable additional features requested by the user.
You may manage or disable cookies through your browser settings at any time.
Policy changes notice
We update our privacy policy as required by law or service changes. Please refer here for the latest version and effective dates.
- • Significant changes will be announced clearly on this page
- • The effective date shows when updates apply to your data
- • Reviewing our policy regularly keeps you informed
- • Direct notification for material changes where required
You are encouraged to revisit this policy to stay aware of updates.
Contact for privacy matters
For questions, requests, or concerns about your information, please contact our privacy officer below.
Vitranelos
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61 2 7622 4957
Email: content@vitranelos.com
Last updated November 2, 2025
Effective as of November 2, 2025